| Return for exchange or refund will be allowed only within 14 calendar days from the date of purchase with no exception. All authorized return merchandise must be unused and in its original saleable packaging including all hardware, instructions, stickers, and invoice. No return or exchange on merchandise that shows signs of having been installed, modified, mounted, test fitted, removed from packaging, scratched or defaced will be allowed. RETURN AUTHORIZATION NUMBER must be obtained before any returns can be made. We will not accept any returns without this number. Please write the R.A. Number clearly on the outside of the returning package and tag the items inside with your full name and the R.A Number. All returns must be received by Subtle Solutions within 10 calendar days after the R.A. Number has been issued. The Return Authorization number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent prepaid, insured, and tracking must be addded by the customer looking to return an item. The original shipping & handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correct size and application of the parts before installation. Our standard 20% restocking fee (Original product cost minus 20% and minus original shipping charges) will be assessed on all authorized returns. Any return/exchange, that is NOT due to a mistake by Subtle Solutions, will be subject to non-refundable original shipping costs. The amount paid for original shipping will be deducted from your total refund amount along with the 20% restocking fees.
If for some reason we made the mistake and shipped you the incorrect part, the 20% restocking fee will be waived if the item is returned in "new" unmounted or unused condition and can be resold as "new". We will cover your return shipping expenses at a rate of which it cost us to originally send you the product. If we shipped your item UPS ground, you will need to return the item using the same shipping method. Or, if we shipped your item via USPS Priority flat rate or regular USPS Priority, you should return ship using the same method or cheaper. It is best to have you return your order using the most cost effective method possible. Using the box that we sent you originally is also preferred. WE WILL NOT COVER THE EXTRA SHIPPING EXPENSES IF YOU DECIDE TO SEND YOUR RETURNED PRODUCT USING A MORE EXPENSIVE OPTION (EXPRESS, NEXT DAY, ETC). YOU WILL ONLY BE CREDITED/REFUNDED THE AMOUNT THAT IT COST US TO SEND YOU THE PACKAGE ORIGINALLY. WE ARE NOT RESPONSIBLE FOR COVERING YOUR BOX FEES, PACKING MATERIAL FEES, OR HANDLING FEES. While you may be impatient and want to send it as fast as possible to us, we will only cover the return shipping amount as the same cost we originally shipped the box to you, or at a lesser value.
No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.
It is also the customers responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item from being damaged. We cannot give credit or refund on a returned package that got damaged due to insufficient packing. All hardware & accessories included in the original package needs to be returned or the customer will be charged. All returned items needs to be insured (in case of lost or damaged) and we recommend the customer to get a tracking number to track the shipment.
Shortage/Damaged Shipment/Discrepancies:
All merchandises are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. Subtle Solutions will not initiate any claims with the carrier. Claims for shortage of items or discrepancies must be made within 48 hours after receipt of merchandise. Claims of damaged shipments must be made by the customer with the carrier.
Any refused shipments sent back to Subtle Solutions does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with Subtle Solutions for refused shipments. Customer will be charged freight expenses associated with the refused shipment as well as a 20% restocking fee on all shipped products.
Refund Requests / Cancellations
If you placed an order online and request a cancellation or refund after the payment has cleared into our account, the order will be subject to handling fees. These handling fees are non-refundable and are based on a percentage of the overall cost of the order. We do not refund these handling fees no matter if you are a USA resident or International customer. We cannot absorb these fees on your behalf for a cancellation, mis-fitment of product, ordering an out of stock or discontinued item, making a mistake placing an order, or having any kind of buyers remorse.
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